This Refund Policy explains how free trial cancellation and subscription billing work at Arowk, and when a refund may be available. Please read this alongside our Terms of Service.
Free Trial
Every plan includes a 14-day free trial. You can cancel at any time before the trial ends with no charge — no credit card is required to start.
1. Free Trial Cancellation
If you cancel during your 14-day free trial, you will not be charged. If you do not cancel before the trial ends, your subscription will begin and your first billing cycle will start on the plan you selected.
2. Monthly Subscriptions
Subscriptions are billed monthly in advance. When you cancel, your subscription remains active until the end of the current billing period, after which it will not renew. We do not provide refunds or credits for partial months or unused time within a billing period.
3. Billing Errors
If you believe you were charged in error — such as a duplicate charge or a charge after you cancelled — contact us and we will investigate and issue a full refund for any confirmed billing error within 5 business days.
4. Refunds Are Not Available For
- Partial-month or unused time after cancellation
- Dissatisfaction with the platform where no billing error occurred
- Change of mind after a billing period has started
5. How to Cancel or Request a Refund
To cancel your subscription, use the cancellation option in your account settings. To request a refund for a billing error, email us with your account email and a description of the issue:
6. Changes to This Policy
We may update this Refund Policy from time to time. We will post the updated policy on this page with a new “Last updated” date.